Access and Facilities

At Woolwich Works, we're working hard to ensure that as many people as possible can access our site and our events.

Some of our programme may include certain assisted formats such as:

  • BSL Interpretation/Signed performances have a signer on stage describing the performance.
  • Captioned performances for D/deaf, deafened or hard of hearing audiences, with a screen on stage showing text relaying speech and describing the performance.
  • Audio-described performances for blind and visually impaired people, giving additional commentary on the action and visuals on stage, with headsets provided for those using the service.
  • Relaxed performances for visitors who may require a more flexible experience and environment, with free movement in and out of the theatre. These performances often contain reduced lighting and other effects, designed for anyone with an autistic spectrum condition, sensory or communication disorders and learning disabilities.
  • Chilled performances are similar to Relaxed performances with the same flexible experience and environment, but no changes are made to the show itself.

To find out when we will be putting on these specific events, please join our mailing list or look for the accessible show categories on the What's On page.

All our Visitor Services staff are here to support people with access needs wherever possible, and we have worked with Attitude is Everything to ensure that Woolwich Works is an accessible venue. We’re also a Disability Confident employer.

Accessible Shows

Check out our upcoming shows that feature assisted formats:

What to expect during a show

With most shows at Woolwich Works, you're welcome to pop out to get a drink from the bar or use the toilets.

During some moments of shows, our Front of House team may hold you from entering the space or going to your seat for a few moments so as not to disturb other audience members or the performers. This won't be for long though, and they'll let you know when you can go back to your seat.

Often shows have intervals - where we know this in advance you'll see the approximate timings in the Event Info section on the event webpage. This is the perfect time to grab a drink or snack and use the facilities.

Where we know the approximate running time of a show, you'll see this in the Event Info section on the event webpage.

We'll also add additional information like any content guidance, latecomers policy and rules around audience photography. If there are themes or subject matter you're concerned about seeing in a show, contact our team before you book at tickets@woolwich.works or 020 8035 8835.

Help Onsite & Useful Information

  • We have an automatic door at the main entrance that leads to the Visitors' Book Café and Workers' Bar, as well as the Main Space and our other performance and events spaces.
  • There’s level access throughout the building, including through to floor-level seats in the Fireworks Factory and into the Café. Our outdoor courtyard also has level access, but does have a stone chip surface covering the centre of the space. These should be navigable in a wheelchair, it's just worth noting as we appreciate everyone has different needs.
  • There are three lifts in the building to allow access to our studios and performance spaces on the first floor.
  • There are a number of accessible toilets throughout the building.
  • Gender-neutral toilets are available on the ground floor by our café.
  • We have a Changing Places room on the ground floor by our café, for the exclusive use of disabled people who need personal assistance to use the toilet. You can access the room by talking to our staff on the Welcome Desk, at our main entrance.
  • Baby changing facilities are located on the ground floor, in the main entrance lobby opposite the Welcome Desk.
  • Our café is dog-friendly, and guide and assistance dogs are welcome in all spaces. If you’d like to bring your guide dog to a performance, please let us know when booking and we can either book a space, or provide a staff member to look after your guide dog.
  • Strobe lighting is rarely used in our performances. Should an event feature strobe lighting, this information is available on the event page of our website and displayed at the auditorium entrance.
  • There are hearing assistance systems in the Fireworks Factory, smaller performance spaces, rehearsal studios, box office and bars.

  • There are braille and tactile wayfinding systems throughout the building.

Getting to Woolwich Works

You can find full information on how to get to Woolwich Works, including by bus and bike, on our How To Get Here page.

The closest station to Woolwich Works is the Elizabeth line Woolwich Station, which is approximately a 3-minute walk from our front doors and has a lift, escalator and stairs from platform to street.

The DLR and National Rail Woolwich Arsenal Station is approximately 7 minute walk away on Woolwich New Road. The station has lifts, escalators and stairs from platform to street.

The Uber Boat by Thames Clippers RB1 service stops at the Woolwich (Royal Arsenal) pier just outside Woolwich Works, approximately 2 minutes from our front doors.

For more info on accessibility from transport providers, visit the links below:

Parking

There's no on-site parking at Woolwich Works, so we encourage all visitors to make use of public transport.

If you require parking due to accessibility, the Heritage Centre Car Park is a pay-and-display car park 5 minutes walk from our front doors. Drop-offs can also be made outside the pedestrianised zone on Duke of Wellington Avenue or in the Heritage Centre Car Park, both are a 5 minute walk away.

For Blue Badge holders, the Heritage Centre Car Park is still pay-and-display, but badge-holders are permitted to park on the roads around Woolwich Works including New Warren Lane (SE18 6NF) and Duke of Wellington Avenue (SE18 6SS), and in the bays outside the Royal Arsenal Concierge on Artillery Square (SE18 6FR).

Please ensure your vehicle does not cause an obstruction and your Blue Badge is clearly displayed, with the time clock showing the arrival time.

Standing Events

Some of our events will be standing, meaning the space is set up for people to stand or dance around to the music. There will usually be some unreserved seating in the space as we’re aware not everyone will want to be on their feet the whole time.

If you’re unable to stand for a show, you can select ‘I’m unable to stand for long periods (for standing events)’ during booking, or write in your own request for seating. Our team will make sure there are seats saved for you with your name on in the space.

Standing events are generally a relaxed atmosphere, and you’re welcome to come in and out to the bar during the show. We definitely encourage a good dance – but please do be considerate of those around you!

Wheelchair Positions

We have multiple wheelchair positions in each performance space.

As the Fireworks Factory has level access from street to seat, wheelchair users can book into any table, although we’d advise booking in to our recommend wheelchair positions as these have been selected for optimum views and accessible routes around the tables and chairs in the space. You can see the recommended wheelchair positions by selecting ‘I’m a wheelchair user’ in your customer account to unlock the fixed positions. For full details and guidance on how to do this, visit our Access Tickets page.

Other performance spaces on the first floor, including Beanfeast, are accessible by lift and have level access.

Wheelchair positions can be booked online, over the phone and in person, as well as a free companion/personal assistant ticket. For a guide on how to book these tickets, visit our Access Tickets page.

Seats

Many of our events are seated, and the layout of seats will be different in each performance space.

In the Fireworks Factory, our biggest space, seats are usually laid out as a mix of cabaret-style tables on the flat floor, and raked seating banks. Cabaret tables are circular and seat four with loose chairs, and are closest to the stage at floor-level.

Seating banks are further back and raked, so they offer great views of the stage. Our seating banks are made up of padded leather bench seats, with ledge tables and lamps giving a welcoming atmosphere to the large space.

In Beanfeast, one of our smaller spaces, seating layouts are usually cabaret-style or theatre-style with all seats at floor-level. Cabaret-style has rows of cabaret tables, which are circular and seat four with loose chairs. Theatre-style has rows of seats joined together. There are tall (poseur) tables positioned at the back with high stools, for a clearer view of the stage. There is usually an aisle down the left hand side of the space in both setups.

In other performance spaces, seating layouts are adaptable and will usually be made up of loose chairs.

Seat Measurements

A photo of a loose folding chair that is comfortably cushioned with a padded seat and back. The chair is light beige in colour and has a metal frame and legs.

Loose Chair

A photo of a round cabaret table, with one central table leg.

Cabaret Table

A photo of a tall stool, with a wooden seat and back rest, and a metal frame, with a foot rest.

Tall Stool

A photo of a high table, also known as a poseur table. It is tall and square, with one central table leg.

High Table

Loose seats + circular cabaret tables (all spaces)

Cushioned folding chairs without arm rests at circular tables that seat four.

If you require a seat with arm rests, please make this known when booking, in the Access and Assistance Requests box during checkout, so we can make sure the seat is ready for you before you arrive.

Seat width - 42cm

Seat depth - 40cm

Seat height - 47cm

Seat back height - 42cm


Circular table width/depth – 60cm across

Circular table height -


Tall stools + square high tables

High wooden and metal stools, with tall square tables that seat four.

Seat width - 40cm

Seat depth - 40cm

Seat height - 74cm

Seat back height - 42cm

Foot rest height - 30cm

Distance from foot rest to seat - 44cm


Table height - 105cm

Table width/depth - 70cm

Seating banks (Fireworks Factory)

Padded leather bench seating, with tables and lamps.

Seat width - approx. 50cm (as this is bench seating there is no separation between each seat in a block)

Seat depth - 33cm

Seat height - 45cm

Seat back height - 67cm

Legroom - 61cm (57cm where there are table brackets at the edge of tables)

There are no arm rests on the bench seating.


Table depth - 25cm

Table height - 69cm

Distance from back of seat to edge of table - 67cm

Distance from edge of seat to edge of table - 33cm


Height of step - 14cm

Width of step - 108cm

Depth of step - 38cm (shallow steps) + 72cm (deep steps)

There are two steps up between each row, alternating shallow and deep, and a step down into the seat row.

There are no handrails up the steps.

You'll find the row letter on the front of the steps, and the seat number on the tables.

A photo of the padded, leather bench seating in our seating banks. The seat is a burnt orange colour, and the fabric on the seat back is a light beige. The tops of lamps on the fold down tables are visible behind the seat in focus. They look comfortable!

Seating Bank Bench Seat

A photo of the seating bank steps in the Fireworks Factory. These are wide steps between rows of the seating bank, alternating deep and shallow steps. The steps are dark in colour with a light edge for visibility.

Seating Bank steps

A photo of one of our seating banks, taken from part way up the steps looking diagonally across several rows. The seats are padded, leather bench seats, with tables and lamps, and are a burnt orange colour with a light beige seat back. The high glass ceiling, metal framework and hanging lights  of the Fireworks Factory is visible in the background.

Seating Bank in the Fireworks Factory

Contact Us

If you have any questions or would like to discuss specifics about your visit to Woolwich Works, we'd love to hear from you and assist where we can. Please email us at tickets@woolwich.works or phone our Box Office team at 020 8035 8835.

Our Box Office phone lines are open 9.00am - 5.00pm Monday to Sunday.

Outside of these hours, please contact us at tickets@woolwich.works and a member of the team will get back to you soon.