FAQ: Access

How accessible is the venue?

Our heritage buildings have been fully refurbished to be as physically accessible as possible, and we’re working hard to make sure everyone can comfortably attend our events. Visit our Access and Facilities page for full information including access tickets and free companions, what to expect during a show, seat sizes and more.

How do I book wheelchair positions or free access companion tickets?

You can book both online! It takes a few minutes to set up your account to give you access to these. You can find full guidance on how to do this on our Access Tickets & Free Companions page, and if you’d like any additional assistance you can email us at tickets@woolwich.works or call us on 020 8035 8835.

Do you have accessible toilets?

We have access toilets close to every performance space on both floors of Woolwich Works. We also have a Changing Places toilet on the ground floor by the Visitors’ Book Café – for more details including hoist information, visit our Access & Facilities: Useful Information page.

Baby changing facilities are located on the ground floor by the Visitors’ Book Café and by the main doors. We also have Gender Neutral toilets on the ground floor by the Visitors’ Book Café.

Can I bring my dog?

Well-behaved dogs on leads are welcome in our public spaces during the day, except during evening performances. Unfortunately, we’re not able to able to allow dogs in the Visitors’ Book Café during shows in the space.

Guide and assistance dogs are very welcome, more information can be found under Access and Facilities: Help On Site & Useful Information.

Can I drive to Woolwich Works?

There's no on-site parking at Woolwich Works, so we encourage all visitors to make use of public transport. You can find full information and directions on our How To Get Here page.

What TfL Zone is Woolwich Works in?

Woolwich Works is on the Royal Arsenal in South East London, which is in Zone 4. You can find full information and directions on our How To Get Here page, including by rail, boat, bus and bike.

Do you have assisted performances such as Open Captioned, Audio Described, Signed, Relaxed performances?

Yes, some of our performances are – you can find these under the Accessible Shows category on our What’s On page. You can also find out more information about what these types of shows will be like on our Access & Facilities: Accessible Shows page. If you have further questions, email us at tickets@woolwich.works.

How do I know I’ll have a good view of the Captions/BSL Interpreter?

When we have shows with captions and BSL interpreters, once we know where they will be positioned we’ll show this on the seating plan so you can see it when you’re making a booking.

We also hold some seats back that have good views of these positions so if it’s a fast selling show you won’t miss out. You can find out how to access these seats on our Access Tickets & Free Companions page.

I need to know if something will happen in the show like strobing or particular topics being discussed, what should I do

When we know in advance that strobing will happen during the show, we’ll display this on the event page. If you’ve selected ‘I need to know about strobe lighting/fog/gunshot’ and we find this out after you’ve made your booking, we’ll do our best to get in touch with you ahead of the show.

We never want to give away spoilers to events, but we know that it can be helpful to know what to expect in a show to make sure there’s nothing too surprising or distressing. Where this is known in advance, we’ll post it on the page of the event, but if you have any particular concerns please contact our Box Office team at tickets@woolwich.works.