FAQ: Visiting Our Venue

Do you have stage times or running times for the show?

When we know this in advance, we’ll keep this updated on the page of the show you’ve booked for. Our events don’t generally go later than 11pm, leaving enough time to get the last trains home.

I’m running late, can I still get in to see the show?

We always recommend getting here in good time to see shows! Unless a show is listed as ‘strictly no latecomers’ on the event page, you’re welcome to come in a little later. You may be held outside the performance space for a little while until there’s an appropriate moment to let you in so the artists and other audience members aren’t disturbed. You can find out more on the Visiting Our Venue page.

Is there a cloakroom?

We do not have a cloakroom or storage facility at Woolwich Works, so please don’t bring any large bags, backpacks or luggage with you as they won’t be allowed into our performance spaces. You will need to keep hold of your items during events, so please bear this in mind especially for standing events. Bag checks will be in operation on arrival.

Can I pay with cash?

We’re a cash-free site so we’re unable to accept cash payments.

Can I bring my dog?

Well-behaved dogs on leads are welcome in our public spaces during the day, except during evening performances. Unfortunately, we’re not able to allow dogs in the Visitors’ Book Café during shows in the space.

Guide and assistance dogs are very welcome, more information can be found under Access and Facilities: Help On Site & Useful Information.

Can I bring my camera?

We know it’s always great to get that perfect shot for Instagram, and we definitely love to see pictures of people having a great time at Woolwich Works.

However, some of our events will have strict policies of no photography or filming allowed during events. This is often so that no spoilers get out before people have a chance to see the event, but also so there’s no distractions for the performers or other audience members.

Audio recording, video recording and professional photographic equipment is not allowed in performance areas, except for official event photographers and videographers. Woolwich Works reserves the right to insist that all such equipment is not taken into specific areas, and may be stored by Woolwich Works at your own risk.

How do I become an official event photographer?

Email our Marketing team at marketing@woolwich.works to discuss what opportunities we have coming up.

I left an item at Woolwich Works, do you have lost property?

If you’ve left something behind, email us at tickets@woolwich.works and we’ll let you know if we have it here and arrange collection here. We keep lost property for a month from the point of finding it.

Are there age limits for events?

Yes, and these can differ between events. Please check the page of the event you’re attending for details.

All children over the age of 18 months must have a ticket unless otherwise specified. Under 15s must be accompanied by a full paying adult in attendance, who must remain within the venue throughout.

I need to know if something will happen in the show like strobing or particular topics being discussed, what should I do

When we know in advance that strobing will happen during the show, we’ll display this on the event page. If you’ve selected ‘I need to know about strobe lighting/fog/gunshot’ and we find this out after you’ve made your booking, we’ll do our best to get in touch with you ahead of the show.

We never want to give away spoilers to events, but we know that it can be helpful to know what to expect in a show to make sure there’s nothing too surprising or distressing. Where this is known in advance, we’ll post it on the page of the event, but if you have any particular concerns please contact our Box Office team at tickets@woolwich.works.

Is there a dress code? Do I have to dress up for the show I’m going to?

There’s no dress code for attending events at Woolwich Works, come as you are (as long as that's fully dressed)!

We recommend dressing appropriately for the event you’re attending (especially standing shows) and for the weather, particularly in exceptionally hot or cold seasons. While we do our best to regulate the temperature of our spaces, having a lot of people in the room can affect the results so please bear this in mind.

Where can I park my bike?

You can find information about cycle racks including maps from where they are to our front doors, on our How To Get Here page. Please note we do not allow bicycles to be brought into the Visitors’ Book Café or other performance spaces.

Can I drive to Woolwich Works?

There's no on-site parking at Woolwich Works, so we encourage all visitors to make use of public transport. You can find full information and directions on our How To Get Here page.

What TfL Zone is Woolwich Works in?

Woolwich Works is on the Royal Arsenal in South East London, which is in Zone 4. You can find full information and directions on our How To Get Here page, including by rail, boat, bus and bike.