FAQ: Tickets & BookingFAQs
FAQ: Tickets & Booking
How do I buy a ticket?
You can book here on our website at any time, or call our Ticketing Team on 020 8035 8835. Check our Opening Times page for phone line opening hours. For more information about tickets and booking, please visit our Tickets and Concessions page.
I’ve tried to book tickets but there’s been an error, can you help?
Email us at firstname.lastname@example.org or phone us on 020 8035 8835 and our Ticketing Team will be happy to help sort out your order.
Do you charge booking fees?
We charge a small booking fee per ticket that goes towards the running of our Box Office services. The same fee applies whether you book online, over the phone or in person. There’s no booking fee for free tickets.
If you’re a resident of the Royal Borough of Greenwich, you are eligible for a free RBG Residents membership that discounts your booking fees on ticket purchases for a year. Find out more and sign up on our Ways to Save page.
Do you offer discounted tickets?
We offer reduced-price concessions to Students, Universal Credit recipients (anyone who receives Universal Credit) and Under 18s (unless shows have an age guidance of Ages 18+). You’ll see these as an option to select when you’re booking your tickets.
We also offer a free companion ticket for every access booker who needs one, which can be booked online. Find out more about this and how to book on our Access Tickets page.
We occasionally run special offers and sales. The best way to keep up to date with these is by joining the Woolwich Works mailing list where you’ll also get priority booking and first access to new shows going on sale!
Can I reserve tickets to pay for later?
We don’t hold or reserve tickets for customers for payment at a later date. All tickets must be paid for at the time of booking except for Schools bookings.
If an event has sold out, how do I get a ticket?
We recommend joining the waiting list for sold-out shows as this is the best way to know about any tickets becoming available. However, it’s not guaranteed tickets will become available.
To join the waiting list, email email@example.com with your name, your phone number, how many tickets you’d like, and the event you’d like to join the waiting list for.
How do e-tickets work?
Your e-tickets will be emailed to you from firstname.lastname@example.org as a PDF attachment shortly after you make your order. When you arrive, you’ll need to have it ready to show us on a phone, tablet or similar device. When you arrive, our team will scan the barcode on your ticket and then let you enter the venue. If there are any issues scanning your ticket our team will be on hand to help.
I can’t find my e-ticket, what should I do?
Your e-ticket will have been sent to you by email from email@example.com, as a PDF attachment. Do check your junk/spam folder in your emails, and if you still can’t find it, email our team at firstname.lastname@example.org to have it resent to you.
I’ve lost my phone or my battery has died, how do I find my tickets?
When you arrive, come to the Box Office where we’ll be able to help and make sure you get into the show!
Do you have a seating plan?
Some of our shows have seating plans and some don’t – this is because our spaces are flexible and the seating arrangements can change from show to show. If a show does have a seating plan, you’ll be able to see this when booking your tickets.
Can I swap my seats to sit somewhere else?
Yes you can! Email us at email@example.com or phone us on 020 8035 8835 at least two working days before the show you’ve booked for and we’ll do our best to reseat you somewhere else.
What if I can’t come to the show anymore?
Our tickets are non-refundable, so we always recommend purchasing Ticket Refund Protection from Secure My Booking when booking your tickets.
If you have purchased Ticket Refund Protection and need to cancel your booking for any reason covered within the Ticket Protection terms and conditions, you must make your claim via Secure My Booking. Claims should be submitted online via Secure My Booking within sixty (60) days of the incident.
If the show you’ve booked for has sold out and there’s a waiting list, we may be able to credit your booking and release your tickets to the waiting list – email us at firstname.lastname@example.org if you’d like to discuss options. Otherwise, we’d suggest passing your tickets on to a friend.
We strongly discourage reselling your tickets as this is against our terms and conditions. Woolwich Works reserves the right to cancel tickets that are offered for resale or advertised on ticket resale or auction sites – in such cases tickets will not be honoured or refunded.
Can I swap my tickets to a different show?
Our tickets can’t be refunded, exchanged or resold so unfortunately we can’t move them to a different show.
Can I give my tickets as a present to a friend?
Yes you can. You’ll receive the e-ticket to your email address, which you can then forward to your friend.
Can I sell my tickets on?
We strongly discourage this as it’s against our terms and conditions of sale. We reserve the right to cancel tickets that are offered for resale or advertised on ticket resale or auction sites - in such cases tickets will not be honoured or refunded.
What do I do if the show I have booked has been cancelled?
Where possible we’ll be in touch to let you know if this is the case and with details of what will happen next, so please make sure the contact details on your Woolwich Works customer account are up to date, and we recommend checking the event page on our website before you travel.
I booked through a different website, can you help?
Some of our tickets are available for sale through ticket agents such as SEE Tickets, Ticketmaster, Skiddle, DICE or others. If you need help with your booking you will need to contact them directly as they’ll hold all the information about your order.
Please be wary about booking tickets from non-verified sources or resale sites such as Viagogo, eBay and others, as the tickets may not be legitimate. We are unable to help with such bookings.