Ticketing Refund Policy

Orders booked with Ticket Protection

Ticket Protection is available to purchase at the time of booking. This cannot be purchased retroactively.

If you have purchased Ticket Protection and need to cancel your booking for any reason covered within the Ticket Protection terms and conditions, please contact the Ticket Protection provider at: <DETAILS NEEDED>

You must contact the Ticket Protection provider within <TIMEFRAME>

Transferring tickets to a friend.

If you are unable to attend and would like to give your tickets to a friend to use, you can forward your e-ticket to your friend.

Please note that Woolwich Works is strictly against ticket touting and reselling our tickets for profit. Any tickets that are found to have been put up for resale or have been resold will be voided.

Booking with a third party/authorised ticket agent

Some of our tickets are available for sale through ticket agents. When you purchase tickets through a ticket agent, your booking is covered by the ticket agent’s terms and conditions. If you are unable to attend and want to cancel your booking, please contact the ticket agent you have booked through.