Job Description

What is Visitor Services?

In visitor services, your main priority is to make sure that everyone who walks through the doors and into our venue has an enjoyable, friendly and informed experience, in a safe environment. You will be the main contact internally for the front of house teams including the café and welcome desk, and be the person to help our visitors with anything they need.

What's involved?

You will be a part of the Operations Department of Woolwich Works. The Operations Department is responsible for the smooth and safe running of the venue. You will study for a Customer Service Specialist Standard Level 3 with the National College of Creative Industries. You will build your knowledge in all areas of visitor services including shadowing; build your skills in venue Health and Safety Management including evacuations; learn how to manage a team of Front of House Assistants and give daily briefings, and eventually learn how to manage audiences for live performances. You will work 40 hours per week, this will be on a flexible rota including evenings and weekends. You will also be allocated time to study and meet with your tutor within the week. You will be supported throughout the apprenticeship by a college assessor, the operations team and the Operations Director.

What are the minimum essential requirements?

  • You must be 18 years or older
  • You must have achieved Maths and English at Level 2. If you haven’t, this must be achieved ahead of your end-point assessment and we can support this
  • You must be permitted to work in the UK
  • You must be a resident in the Royal Borough of Greenwich
  • You must be able to work evenings and weekends as and when required

How to apply

This position will be recruited through Greenwich Local Labour a Business (GLLaB). Please check your eligibility with GLLaB before applying.

To request an application form, please send your full name, address, email address and contact number to gllab-jobs@royalgreenwich.gov.uk stating ‘Venue Management Apprentice’ in the email subject box.

• The application deadline is 23.59 Tuesday 24 May 2022.
• Interviews will be held Wednesday 1 June 2022.

We’re proud of the diversity of our community and aim to build a team that represents it. We therefore particularly welcome applications from people from black, Asian and ethnically-diverse backgrounds, and those identifying as D/deaf or disabled.